Refunds, cancellation and disputes

When we refund

• We do not refund a billing period that has already started, or credits you have already used.
• Billing errors and duplicate charges are refunded in full. If you were charged twice or the wrong amount, contact us and we will correct it.
• Nothing in this policy limits rights you have under the consumer law of your country.

Credit packs

Unused credit packs are not refundable.

Cancelling a subscription

Use the Cancel subscription button on your Billing page. Renewals stop, and you keep access until the end of the period you have already paid for. Cancelling refunds nothing.

Disputes and chargebacks

If you think a payment is wrong, please contact us first, at sales@instamaker.ai, and we will look into it. If you charge a payment back through your bank instead, we may remove what that payment bought: the credits from a credit pack, or access to your plan.

Returns

Instamaker is a digital service with no physical goods, so returns do not apply.